Privacy Policy

At Reform & Glow Ltd, we are committed to safeguarding the privacy of our website visitors and service users. This policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details when you book a class, sign up for newsletters, or contact us

  • Payment Information: Details necessary to process payments, collected through our secure third-party payment processors

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

  • Usage Data: Information about how you use our website, products, and services

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences

How We Use Your Information

We use the information we collect in the following ways:

  • To process and manage your bookings and payments

  • To communicate with you regarding your bookings, enquiries, or other requests

  • To send you marketing communications if you have opted in to receive them

  • To improve our website, products, and services through analysis and research

  • To comply with legal obligations and resolve any disputes

Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Such as payment processors and booking system providers, who assist in delivering our services

  • Legal Obligations: If required by law, we may disclose your information to comply with legal processes

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the UK GDPR, you have rights including:

  • The right to access the personal data we hold about you

  • The right to request correction of inaccurate data

  • The right to request erasure of your data

  • The right to object to processing or request restriction of processing

  • The right to data portability

To exercise any of these rights, please contact us at info@reformandglow.co.uk

Cookies

Our website uses cookies to enhance user experience. Cookies are small files placed on your device to collect standard internet log information and visitor behavior information. You can set your browser to refuse cookies or alert you when cookies are being sent.

Third-Party Links

Our website may contain links to other websites. This privacy policy applies only to our website, so we encourage you to read the privacy policies of any other websites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at info@reformandglow.co.uk