Updated - 2nd March 2026

Privacy Policy

At Reform & Glow Ltd, we are committed to safeguarding the privacy of our website visitors and service users. This policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details when you book a class, sign up for newsletters, or contact us.

    Payment Information: Details necessary to process payments, collected through our secure third-party payment processors.

    Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

    Usage Data: Information about how you use our website, products, and services.

    Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

    CCTV and Security Data: Video images, date and time recordings, and alarm activation logs captured at our premises through our security system, which may include equipment and monitoring services provided by Verisure UK.

How We Use Your Information

We use the information we collect in the following ways:

  • To process and manage your bookings and payments

  • To communicate with you regarding your bookings, enquiries, or other requests

  • To send you marketing communications if you have opted in to receive them

  • To improve our website, products, and services through analysis and research

  • To comply with legal obligations and resolve any disputes

  • To maintain the safety and security of our clients, staff, visitors, and premises

CCTV and security system data is used solely for security, crime prevention, incident investigation, and the protection of our property and the individuals on our premises. It is not used for marketing purposes.

Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing personal data:

  • Performance of a contract – where processing is necessary to deliver our services to you

  • Legal obligation – where we are required to comply with the law

  • Consent – where you have opted in to receive marketing communications

  • Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms

Our use of CCTV and security monitoring systems is based on our legitimate interest in maintaining a safe and secure environment. We ensure that these measures are proportionate and respectful of individuals’ privacy rights.

Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Such as payment processors, booking system providers, and security system providers who assist in delivering our services

  • Security Monitoring Providers: Including our alarm and monitoring provider, Verisure UK

  • Emergency Services or Law Enforcement: Where necessary for the prevention or detection of crime or in response to lawful requests

  • Legal or Insurance Representatives: In connection with claims or incident investigations

  • Legal Obligations: If required by law, we may disclose your information to comply with legal processes

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

CCTV footage and alarm data are retained for a limited period and are typically automatically deleted unless required for the investigation of an incident. Where footage is required for investigation, legal, or insurance purposes, it may be retained for longer in accordance with applicable requirements.

Your Rights

Under the UK GDPR, you have rights including:

  • The right to access the personal data we hold about you

  • The right to request correction of inaccurate data

  • The right to request erasure of your data

  • The right to object to processing or request restriction of processing

  • The right to data portability

This includes the right to request access to CCTV footage in which you appear, subject to legal exemptions and the rights of others. We may require proof of identity and sufficient details to locate relevant footage.

To exercise any of these rights, please contact us at info@reformandglow.co.uk.

Cookies

Our website uses cookies to enhance user experience. Cookies are small files placed on your device to collect standard internet log information and visitor behavior information. You can set your browser to refuse cookies or alert you when cookies are being sent.

Third-Party Links

Our website may contain links to other websites. This privacy policy applies only to our website, so we encourage you to read the privacy policies of any other websites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at info@reformandglow.co.uk